Welcome to the FAQ page of ROMAN NEW ERW Inc! Here are some common questions about our AI intelligent dialogue system. If you have other questions, please feel free to contact us.

  1. What is ROMAN NEW ERW Inc’s AI intelligent dialogue system?
    Our AI intelligent dialogue system is an automated communication tool based on artificial intelligence technology, designed to provide fast customer support and information consultation. Through natural language processing technology, it can understand and answer your questions and improve customer interaction experience.
  2. How do I interact with the AI ​​intelligent dialogue system?
    You just need to click on the dialog box on the website, enter your question or request, and the system will respond immediately. Our AI will try to provide accurate information and help.
  3. What types of questions does the AI ​​intelligent dialogue system support?
    Our AI system can answer questions related to our products, services, company information, order status, technical support, etc. If the system cannot answer your question, you will be directed to manual customer service.
  4. Can the AI ​​intelligent dialogue system handle multiple languages?
    Currently, our AI intelligent dialogue system supports Chinese, English, etc. We are committed to continuously expanding language support to better serve global customers.
  5. What happens if the AI ​​can’t answer my question?
    If the AI ​​can’t understand or answer your question, you will be prompted to contact human customer service. You can find our contact information through the dialog box or our “Contact Us” page.
  6. How do you protect my personal information?
    We take data privacy very seriously. All information collected through the AI ​​intelligent dialogue system is subject to our privacy policy. We have taken necessary security measures to protect your information from unauthorized access and disclosure.
  7. What is the service time of the AI ​​intelligent dialogue system?
    Our AI intelligent dialogue system is online 24 hours a day and is ready to serve you at any time. You can interact with it to get information at any time.
  8. Can I access previous conversation records?
    Currently, for privacy and security reasons, the AI ​​intelligent dialogue system does not support retaining conversation history. It is recommended that you record important information in time.
  9. What should I do if I am not satisfied with the AI ​​service?
    We welcome you to share your feedback! You can communicate with our AI through the dialog box or contact human customer service directly, and we will do our best to improve and solve the problem.
  10. How to get more help?
    If you require further assistance or have additional questions, please visit our Contact Us page for contact details and our team will be happy to assist you.